FAQs

• Where is my package?

We ship your package in 24/48 hours, you can track its progress by going to your customer account and Order History.

• How to make a return ?

To make a return, you can follow our procedure right here.

• Where is my return ?

When returning with Mondial Relay, your package may take up to 15 days to reach us. If you made a return with Colissimo, you can follow its route with the tracking number that was provided to you.

• I want my money back!

We are sorry if your item does not suit you, we invite you to contact our customer service.

• How to make an exchange ?

If you want to exchange the size or color, you can contact our customer service.

• Where do you deliver ?

We deliver in France and abroad, you can find all our delivery areas in our T&C’s
If your address is not served, do not hesitate to contact us.

• How to add a coupon code ?

Lucky you! To add a promotional code or a credit note, you can add it in "discount code" at the end of the cart.

• Will there be any restocking on this item?

We announce all our restocking on social networks, do not hesitate to follow us. You can also find the freshly restocked items in our "back in stock" category.

• How to become a model for Cinelle Paris?

Guuuurl you are slaying ! If you feel like a Cinelle babe, you can send us your measurements, your Instagram account and some pictures to savcinelleparis@gmail.com
. If you make our hearts beat faster, we will contact you as soon as possible.

• Can we collaborate?

Of course! We collaborate with several influencers, you can send us your account and your stats to savcinelleparis@gmail.com and maybe a pink package will come knocking at your door soon.