- Where is my package?
We ship your package in 24/48 hours, you can track its progress by going to your customer account and Order History.
- How to make a return ?
To make a return, you can follow our procedure right here.
- Where is my return ?
When returning with Mondial Relay, your package may take up to 15 days to reach us. If you made a return with Colissimo, you can follow its route with the tracking number that was provided to you.
- I want my money back!
We are sorry if your item does not suit you, we invite you to contact our customer service.
- How to make an exchange ?
If you want to exchange the size or color, you can contact our customer service.
- Where do you deliver ?
- How to add a coupon code ?
Lucky you! To add a promotional code or a credit note, you can add it in "discount code" at the end of the cart.
- Will there be any restocking on this item?
- How to become a model for Cinelle Paris?
Guuuurl you are slaying ! If you feel like a Cinelle babe, you can send us your measurements, your Instagram account and some pictures to email@example.com
. If you make our hearts beat faster, we will contact you as soon as possible.
- Can we collaborate?
Of course! We collaborate with several influencers, you can send us your account and your stats to firstname.lastname@example.org and maybe a pink package will come knocking at your door soon.